Do you reinstall
the software on the unit after the repair is complete?
Yes, USC will reinstall the software at no extra charge.
We maintain a custom software library that allows us
to keep updated records of our customers' firmware on
file. These files can sometimes be extracted directly
from the unit. We may ask that a copy of the files be
sent via e-mail where they will then be stored in our
Is there any charge
to get a written estimate?
No, there is never a charge to get an estimate on a
unit. Once the unit has been approved it will be repaired
and returned without delay. In the rare case where a
unit is not approved, it will be returned at no charge
What is the warranty
period after the repair is complete?
The warranty period is 60 days from the return shipment
date on the repair report. This includes all labor and
any parts that were replaced in the previous repair
(with the exception of damage caused by abuse).
Can I call and speak
to a technician if I have a question or concern?
Yes. Please call us toll free at (800) 577-7674 with
any questions or concerns.
How do I know
if a unit has been abused?
In most cases, damage caused by abuse is very evident.
Damaged displays, crushed units, water or fire damage
all fall into this category. In the event that a unit
is deemed abused, a free estimate will be generated
before any charges are incurred. If the unit has sustained
any damage that appears to be caused by abuse, but is
not obvious (such as internal damage), photos of the
damage can be forwarded for your review.